eSIM Platform

Privacy Policy

How we collect, use, and protect your information.

Last updated: February 2026

This Privacy Policy describes how we collect, use, store, and protect your information when you use our B2B eSIM platform and related services.

1. Introduction

We are committed to protecting the privacy of our partners, resellers, and their end users. This policy applies to all information collected through our platform, APIs, website, and related services.

2. Information We Collect

Account Information

  • Business name, contact person name, and email address.
  • Business registration details and tax identification numbers (where required).
  • Phone number and business address.
  • Payment and billing information.

Technical Information

  • API usage data, including request logs and response times.
  • IP addresses, browser type, and device information.
  • Login timestamps and session data.

Transaction Data

  • Order history, eSIM provisioning records, and balance transactions.
  • Webhook delivery logs and integration data.

End User Data

  • Minimal data required for eSIM provisioning (as provided by the Reseller).
  • We process this data solely for the purpose of delivering eSIM services.

3. How We Use Your Information

We use your information to:

  • Provide Services: Process orders, provision eSIMs, and manage your account.
  • Communication: Send transactional emails, platform updates, and support responses.
  • Billing: Process payments, generate invoices, and manage your balance.
  • Security: Detect and prevent fraud, abuse, and unauthorized access.
  • Improvement: Analyze usage patterns to improve platform performance and features.
  • Compliance: Meet legal and regulatory obligations.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • eSIM Network Providers: Minimal data required to provision eSIM profiles and activate data packages.
  • Payment Processors: Payment information necessary to process transactions.
  • Service Providers: Trusted third parties that help us operate the platform (e.g., hosting, monitoring, analytics).
  • Legal Requirements: When required by law, regulation, or legal process.

All third-party service providers are bound by data processing agreements and are required to protect your information.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • API key authentication with secure key management.
  • Regular security audits and vulnerability assessments.
  • Access controls and role-based permissions.
  • Webhook signature verification for data integrity.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. Specifically:

  • Account data: Retained for the duration of your account plus 2 years after closure.
  • Transaction records: Retained for 7 years for legal and accounting compliance.
  • Technical logs: Retained for 90 days for security and debugging purposes.
  • API logs: Retained for 30 days.

You may request deletion of your data subject to our legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate personal data.
  • Erasure: Request deletion of your personal data (subject to legal requirements).
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us through the platform dashboard.

8. Cookies

Our platform uses essential cookies for:

  • Session management and authentication.
  • Security and fraud prevention.
  • User preference storage (e.g., theme, language).

We do not use tracking or advertising cookies. Analytics data is collected in aggregate and does not identify individual users.

9. International Data Transfers

Your data may be processed in countries outside your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant authorities.
  • Data processing agreements with all service providers.
  • Compliance with applicable cross-border data transfer regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform dashboard at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the platform dashboard or reach out to our support team.

Privacy Policy – eSIM Platform